Effective Date: 06/05/2024
At NouNou, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the NouNou app. Please read this policy carefully to understand our practices regarding your information.
1. Information We Collect
Personal Information
When you register for an account or use our services, we may collect the following personal information:
- Name
- Email address
- Phone number
- Delivery address
- Payment information
Non-Personal Information
We may also collect non-personal information about your device and how you interact with our app, including:
- Device type and operating system
- IP address
- App usage data (e.g., pages viewed, time spent on the app)
2. How We Use Your Information
We use the information we collect to:
- Provide and manage our services
- Process your orders and payments
- Communicate with you about your orders, updates, and promotions
- Improve and personalize your experience on the app
- Analyze app usage to enhance our services
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- **Service Providers**: Third-party vendors who help us operate our app, process payments, and deliver orders.
- **Business Partners**: Restaurants and grocery stores that fulfill your orders.
- **Legal Requirements**: If required by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Data Security
We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Your Choices
You have the following rights regarding your personal information:
- **Access and Update**: You can access and update your personal information through your account settings in the app.
- **Delete Account**: You can request the deletion of your account by contacting us at support@nounouapp.co.za. Please note that some information may be retained as required by law or for legitimate business purposes.
- **Opt-Out**: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our app. Cookies are small data files stored on your device that help us understand how you use our app and improve its functionality. You can control the use of cookies through your browser settings.
7. Third-Party Links
Our app may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the app after any changes constitutes your acceptance of the new policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: info@nounou.co.za
Thank you for using NouNou! We are committed to protecting your privacy and providing a secure and enjoyable experience.