Effective Date: 06/05/2024
Welcome to NouNou! By using the NouNou app, you agree to comply with and be bound by the following terms and conditions. Please read these Terms of Use carefully before using our services.
1. Acceptance of Terms
By accessing or using the NouNou app, you agree to these Terms of Use and our Privacy Policy. If you do not agree with any part of these terms, you may not use our services.
2. Eligibility
You must be at least 18 years old to use the NouNou app. By using the app, you represent and warrant that you are at least 18 years of age.
3. Account Registration
To use certain features of the app, you must register for an account. You agree to provide accurate and complete information and to update your information as necessary. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
4. Services Provided
NouNou provides takeaway and grocery delivery services. We partner with various restaurants and grocery stores to bring their products to your doorstep. The availability of products and delivery times may vary based on location and other factors.
5. Ordering and Payment
All orders must be placed through the NouNou app. You can pay for your orders using the available payment methods, which include credit/debit cards, mobile payments, and cash on delivery. All prices are listed in South African Rand (ZAR) and include applicable taxes.
6. Delivery
We aim to deliver your orders within the estimated delivery times provided in the app. However, delivery times are estimates and not guarantees. We are not responsible for delays caused by factors beyond our control.
7. Cancellations and Refunds
You may cancel your order within a certain timeframe as specified in the app. Refunds for cancelled orders will be processed according to our refund policy. If you receive an incorrect or defective item, please contact our customer support for assistance.
8. User Conduct
You agree not to use the NouNou app for any unlawful or prohibited purpose. You agree not to interfere with or disrupt the operation of the app or the servers or networks connected to the app.
9. Intellectual Property
All content on the NouNou app, including text, graphics, logos, and software, is the property of NouNou or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.
10. Privacy
Your use of the NouNou app is also governed by our Privacy Policy. By using the app, you consent to the collection and use of your information as described in the Privacy Policy.
11. Limitation of Liability
NouNou is not liable for any indirect, incidental, or consequential damages arising from your use of the app. Our total liability to you for any direct damages shall not exceed the amount paid by you for the services.
12. Indemnification
You agree to indemnify and hold NouNou, its affiliates, and its employees harmless from any claims, liabilities, damages, and expenses arising from your use of the app or your violation of these Terms of Use.
13. Changes to Terms
We may update these Terms of Use from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the app after any changes constitutes your acceptance of the new terms.
14. Governing Law
These Terms of Use are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of South Africa.
15. Contact Us
If you have any questions or concerns about these Terms of Use, please contact us at:
- Email: info@nounou.co.za
Thank you for choosing NouNou! Enjoy our convenient takeaway and grocery delivery services.